I was thrilled to receive this positive and detailed feedback from the Managing Director of AirBerth Boat Lift Systems. While I know the entire team at OGL consistently goes the extra mile, it’s incredibly rewarding to see our efforts acknowledged in this way.
A special thank you to Chris for continually going above and beyond, and to the wider team for their unwavering dedication.
James Sparke, CEO
A Testimonial from AirBerth Boat Lift Systems
“James, I wanted to share with you an impressive experience I had with your team a few weeks ago regarding a shipment booking from Malaysia to Australia.
Our transport company attempted to pick up two empty containers for loading on a Saturday, but they weren’t available at the designated depot. With the shipment cutoff at 4:00am the following day, a Sunday, we were in a critical time crunch. One of the four units in this shipment was vital for an influential customer, and any delay would have significantly impacted the promise date.
In a desperate moment, I reached out to Chris Attard. Despite it being a Saturday, Chris not only answered my call but also swiftly engaged the right people with your partners in Malaysia. He discovered that the containers were indeed available but needed to be collected from a different depot. Chris then connected us to the appropriate individual at your Malaysian counterpart, who quickly pinpointed the issue and coordinated with our factory, enabling us to load the shipment later that same day.
What stood out to me most was Chris’s dedication—he didn’t just hand off the issue but actively followed up and kept us informed throughout the process. His commitment and proactive approach were remarkable and made all the difference in resolving this time-sensitive matter.
This is just one example which showcases the customer service excellence at One Global Logistics. From dealing with Trish, Adriana, Debra and even Geordan, I value the fact your team takes ownership of their roles and executes them so that we are constantly updated and if there are changes to our shipment we are presented with options.
As a business owner, I can sincerely appreciate the extra effort to go above and beyond what is required. This cements our decision to come over to One Global Logistics from our previous freight forwarder. We sincerely look forward to continuing to develop our relationship with you.”
Best Regards,
Alex Chan | Managing Director
AirBerth Boat Lift Systems
