Customs clearance is an essential process that businesses must undergo when importing goods into a country. Whether you’re a first-time importer or an experienced one, understanding the customs clearance process is crucial to ensure that your shipment arrives smoothly at the Gold Coast.

In this blog, One Global Logistics will walk you through the customs clearance process on the Gold Coast, what you need to know, and how you can make the process more manageable.

What is Customs Clearance?

Customs clearance is the process of ensuring that the goods being imported comply with the rules and regulations of the country, including any applicable taxes and duties. When importing goods into the Gold Coast or Australia, you must complete a series of steps to clear customs.

Customs Clearance Process at the Gold Coast

The customs clearance process at the Gold Coast can be a complex and time-consuming one, involving various government agencies. Here’s an overview of what you can expect during the customs clearance process:

Step 1: Lodging the declaration

Before your goods can be imported into the Gold Coast, you must complete a customs declaration. The declaration includes details about the goods being imported, such as the quantity, value, and country of origin. You can lodge the declaration electronically through the Integrated Cargo System (ICS), which is a web-based platform for processing declarations.

Step 2: Pre-clearance

After lodging the declaration, your shipment will undergo pre-clearance. This is when the Australian Border Force (ABF) checks if your shipment meets the import requirements. If everything is in order, your shipment will be released for delivery.

Step 3: Goods and Services Tax (GST) payment

Imported goods are subject to the Goods and Services Tax (GST). You must pay the GST before your goods can be released by customs. The GST is equivalent to 10% of the value of the goods. If you’re a registered business, you can claim back the GST paid as an input tax credit in your next Business Activity Statement (BAS).

Step 4: Customs duty payment

Customs duty is a tax imposed on certain products imported into Australia. The duty rate depends on the type of goods being imported and can range from 0% to 10%. You must pay the duty before your goods can be released by customs.

Step 5: Clearance and delivery

Once you’ve paid the GST and duty (if applicable), your goods will be cleared for delivery. Customs will release the goods to your nominated customs broker or direct to your premises (depending on your arrangements).

What You Need to Know

When importing goods into the Gold Coast, there are several things you need to know to ensure a smooth customs clearance process:

Tariff classification

Tariff classification is a key consideration when importing goods into the Gold Coast. Different rates of duty and taxes apply to different goods. To determine the correct tariff classification for your goods, you’ll need to refer to the Australian Harmonized System (AHS), which is a classification system used by customs worldwide.

Customs valuation

The customs value is the value of the goods when they cross the border into the Gold Coast. You must declare the customs value when lodging the declaration. Customs will use the declared value to determine the amount of GST and duty payable.

Customs broker

Engaging a customs broker can help streamline the customs clearance process. A customs broker is a licensed professional who can help you navigate complex customs regulations and requirements. They can also help you submit the required paperwork, pay the necessary fees, and ensure your shipment complies with all the rules and regulations.


Customs clearance can be a daunting task for many businesses, but it’s a crucial process in ensuring that your importation runs smoothly. If you’re importing goods into the Gold Coast, make sure you comply with all the rules, regulations, and requirements to avoid delays and additional costs.

To learn more about customs clearance at the Gold Coast, visit One Global Logistics, a leading logistics company that specialises in customs clearance and freight forwarding.